Shipping policy

Where We Ship

We currently ship to the United Kingdom only.

Shipping Methods & Costs

All orders to the United Kingdom qualify for free standard shipping — no minimum order value required.

Order Processing Time

Orders are typically processed and dispatched within 1–3 business days of being placed. Orders placed on weekends or UK public holidays will be processed on the next available business day.

Estimated Delivery Time

Once dispatched, standard delivery to UK addresses typically takes 3–7 business days, depending on your location.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email. If a tracking number is available, it will be included in that email so you can monitor your delivery.

Possible Delays

While we aim to deliver within the estimated timeframe, delivery times may occasionally be affected by:

• High demand periods (e.g. holidays, seasonal peaks)
• Adverse weather conditions
• Delays within the postal or courier network

If your order hasn't arrived within the estimated delivery window, please allow an extra 2–3 business days before contacting us.

Lost, Delayed, or Damaged Orders

If your order arrives damaged, is significantly delayed, or does not arrive at all, please contact us as soon as possible.

Please include your order number and, if applicable, photos of any damage. We will do our best to resolve the issue promptly.

International Shipping

At this time, TheComfortt ships within the United Kingdom only. We do not currently ship internationally.